Frequently Asked Questions

Our Food

Yes. Puppies to seniors, you'll love ❤️ what HHD will do for your dog.

It's a gentle food that's wonderful for growing up, growing old, and everything in between. Because it's never too early or too late to give the gut a fresh, healthy start.

Served daily, the fresh, raw ingredients in HHD work their magic throughout the entire digestive system. You can expect:

Healthier weight

Better poops

Sweeter breath

Clean, white teeth

Mealtime excitement

Shinier coat

More energy

More calm & focus

Fewer skin problems

Less joint and arthritis pain

More able to give and receive love

Less reliance on chemicals for fleas and worms

Fewer vet visits

Don't give up too early :). They trust you, but it's a new taste & texture.

Just take it slow, keep offering it gently, and mix a little bit of HHD with food that they do like until their bodies let them know that this is good for them.

But if you're not completely happy, contact us for a refund.

Our guarantee has no time limit and we don't care how much food is gone from the packet. We'll refund your money in full at any time, and return shipping's on us.

We've always thought of it as a breakfast food, in fact it was first named Happy Dog Breakfast. But then people started telling us that they were feeding it to their puppers in the evening to make them feel good for the night ahead.

So ... home-alone dogs will benefit from a breakfast meal to keep them satiated and calm while their parents are away, but if your dog barks at the moon (so to speak), evening works best.

The other meal of the day is your choice; as a guide, we feed our dogs human grade meats + veggies.

Easy :)

1. Measure into their bowl and add warm water (about equal parts of each)

2. L et stand for a few moments—or as long as you like—serve it up!

We soak ours overnight, our dogs don't appreciate the wait while we get it ready in the morning 🙄.

And if you feel like treating (and surprising ♡) your pup, you can add favourite foods.

Depends. Some small dogs have big appetites and will want disproportionately large servings. It’s a judgement call and may take a little time to observe their weight and watch how they metabolise the food. You might like to check out this feeding guide for more.

But as a guide, we feed our active medium sized 8 y/o Groodle Bob about 1/2 a cup of HHD a day (measured dry). He also has about 200grams of fresh raw protein + veggies and this keeps him satisfied and in good shape.

We won't talk about the snacks 🤫, we're such a soft touch 😂

Don't we all! Our dogs love it when we add little extras. They lap up the sweetness of veggies (pumpkin, broccoli & carrots for them), sardines canned in spring water, a dob of unsweetened yogurt, or a protein topper. The great thing is, they won't be overdosing on added artificial vitamins or anti-nutrients.

That said, what doesn't go into their mouths is also super important—if you still have a supply of kibble that clearly contains nasties, best to just throw it out (budget permitting).

Because you're not changing over to a whole new diet, there's no physiological need for transitioning.

But it's still a new taste and texture, so it's a good idea to add something they love to their meal to start with, and gradually ease it out. The most popular suggestions from customers are a gob of yogurt or a few sardines.

We still add some of those things to our dogs' bowls every so often, we love the surprised looks on their faces and variety is good for their gut bacteria + mental alertness.

This is asked relatively often, for dogs who are on low fat diets for a variety of reasons. Our food technologist estimates that HHD food contains 8.65% fat (ie there are 8.65 grams of fat per 100 grams dry mix of HDB). But please note that these are not added fats, they're natural whole foods occuring.

Coconut contains some trans fats, but otherwise there's zilch of that.

For holistic (whole-body) nutrition, we recommend a meal a day of HHD + a meal of fresh raw human-grade meat and veggies.

Yes it is and some of us are vegan ourselves.

But it's not a complete vegan diet. If this is what you're looking for, you'd be aware of the fully vegan dog foods available for the other meal of the day — if you'd like home recipes, reach out to us.

Packaging & Shipping

In general, your order will be on its way 1 to 2 business days after it's placed.

If it's urgent, like if you're nearly out of food, let us know. Text or call 0412 222 133 or email here. We'll definitely work something out, we do not want hungry dogs on our hands!

Currently, we use Australia Post. We ship Australia-wide and it's free for orders over $70.00 + all first orders on any size product with code 'FIRSTORDER'.

Otherwise the cost is $9.00 flat rate.

There's more about shipping & deliveries here.

You'll need to contact us to make arrangements for us to pay the guaranteed amount if, after a reasonable trial and for any reason at all, you're not happy with the product. We pay return shipping for the remainder of the product.

Unfortunately it's not, yet. But we're making steady progress and hope to be able to offset the higher expense of sustainable packaging with efficiencies of scale before too long—without burdening our customers with the cost.

That said, one of the biggest contributors to the planet's carbon “pawprint” is what goes into dogs' bowls every day. And we're way, way ahead of the pack with that.

The ingredients in HHD are simple and natural, and no toxic chemicals get passed through HHD dogs' bellies to the soil and waterways (also they don't release so much gas along the way, thanks to a healthy microbiome).

Subscriptions

There's a 'Forgot your password?' link on the login page. You'll receive a reset link in your inbox and you can then input a new password.

You'll receive three days notice that the order is coming up — it will be processed at 7am on the third day.

Yes, when you login to your account there are four buttons at the top of the page:

Order now

Skip order

Reschedule

Delay

The Delay button will give you three automatic options, or you can choose a custom delay.

Click the 'Edit' button in the 'Subscription plan' box - options for rescheduling will appear. But if you'd like a customised sequence, just contact us.

Yes, you can easily pause, cancel or reactivate your subscription anytime. Login to your account, the Pause or Cancel buttons are at the bottom of the page.

Yes, just click the 'Edit' button in the 'Shipping address' box.


Is there something we haven't covered? Reach out to us here!